We’re excited to announce that Kodum is now operating as part of the Vega Global Group.

KODUM CARE

Get more from your audiovisual investment

KODUM provides your business with a range of support services to keep your technology environments reliable and performing at their very best. With a range of break/fix support, remote and onsite maintenance options all underpinned by ITIL aligned Service Desk assistance, the KODUM team is always on hand to support you.

Standard Express Signature
Support Ticket Lodgement

8:30am - 5:00pm (M-F)

SLA: 24hrs (business hours)

8:30am - 5:00pm (M-F)

SLA: 5hrs (business hours)

8:30am - 5:00pm (M-F)

SLA: 3hrs (business hours)

Asbuilt Documentation N/A Basic Complete
Technical Support Desk (Level - I)

8:30am - 5:00pm (M-F)

SLA: 24hrs (business hours)

Fee per ticket

24/7

SLA: 2hrs

24/7

SLA: 1hr

Advanced Technical Support Desk (Level - II)

8:30am - 5:00pm (M-F)

Hourly rates apply

$25 per ticket

SLA: 5hrs (business hours)

8:30am - 5:00pm (M-F)

Ticket Lodgement Included

SLA: 1hr (business hours)

8:30am - 5:00pm (M-F)
9:00am - 1:00pm (Saturdays)

No ticket cost

SLA: 15min (business hours)

Onsite Support (Level - III)

As Scheduled

8:30am - 5:00pm (M-F)

$185 per hour

Standard rates per incident

Within 8hrs

8:30am - 5:00pm (M-F)

Ticket Lodgement Included

Express Labour Discount

Faster onsite times available on application.

Within 4hrs

8:30am - 5:00pm (M-F)

No ticket cost

Signature Labour Discount

8 incidents or 24hrs onsite time included (annually).

Faster onsite times & After Hours Service available on application.

Product Service (RMA)

30 Day Turnaround

Shipping Costs Apply

Expedited

Discounted Shipping

Expedited

No Shipping Costs

Technology Refresh

N/A

N/A

5% Discount

Personalized Training

As Quoted

5% Discount

10% Discount

Spares Supply/Re-stock

As Quoted

5% Discount

10% Discount

Custom Services

As Quoted

5% Discount

10% Discount

Warranty

3 Years

4 Years

5 Years

Cost

Charges vary as listed above

Billed monthly

Per contract

Billed monthly

Min. contract term 6 months

Per contact

Billed monthly

Min. contract term 12 months

We Take Safety & Support Seriously

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“We keep safety top-of-mind during the implementation of your IT, AV & Technology solutions. Through our work with process driven organisations, we are well versed in adhering to standards like ITIL, ISO9001 and Prince 2.”

CHECK OUT OUR OTHER SERVICES

Liking what you see?

Here at Kodum we have a range of services that cater for a number of different industries. Cant find what you are after? Send us a message.

SERVICE DESK

SERVICE DESK

We have a range of tailored support agreements that will give you the confidence you need to log a fault, see the resolution and closure details.

AS-A-SERVICE

AS-A-SERVICE

Our best-in-class Managed Services helps your organisation innovate with emerging technologies and realise value.

CONSULTANCY

CONSULTANCY

We offer personalised consultancy. Whether you have a major project or a fitting out a meeting room our consultative team is here to help.

WANT TO BE OUR NEXT SUCCESS STORY?

We’d love for you to be our next success story and get you on your way to realising your potential by connecting your world with technology. If you are interested in audio visual, automation & conferencing and everything in between – get in touch today.