Get more from your audiovisual investment
KODUM provides your business with a range of support services to keep your technology environments reliable and performing at their very best. With a range of break/fix support, remote and onsite maintenance options all underpinned by ITIL aligned Service Desk assistance, the KODUM team is always on hand to support you.
| Standard | Express | Signature | |
| Support Ticket Lodgement | 8:30am - 5:00pm (M-F) SLA: 24hrs (business hours) |
8:30am - 5:00pm (M-F) SLA: 5hrs (business hours) |
8:30am - 5:00pm (M-F) SLA: 3hrs (business hours) |
| Asbuilt Documentation | N/A | Basic | Complete |
| Technical Support Desk (Level - I) | 8:30am - 5:00pm (M-F) SLA: 24hrs (business hours) Fee per ticket |
24/7 SLA: 2hrs |
24/7 SLA: 1hr |
| Advanced Technical Support Desk (Level - II) | 8:30am - 5:00pm (M-F) Hourly rates apply $25 per ticket SLA: 5hrs (business hours) |
8:30am - 5:00pm (M-F) No ticket cost SLA: 1hr (business hours) |
8:30am - 5:00pm (M-F) No ticket cost SLA: 15min (business hours) |
| Onsite Support (Level - III) | As Scheduled 8:30am - 5:00pm (M-F) $185 per hour Standard rates per incident |
Within 8hrs 8:30am - 5:00pm (M-F) No ticket cost Express Labour Discount Faster onsite times available on application. |
Within 4hrs 8:30am - 5:00pm (M-F) No ticket cost Signature Labour Discount 8 incidents or 24hrs onsite time included (annually). Faster onsite times & After Hours Service available on application. |
| Product Service (RMA) | 30 Day Turnaround Shipping Costs Apply |
Expedited Discounted Shipping |
Expedited No Shipping Costs |
| Technology Refresh | N/A |
N/A |
5% Discount |
| Personalized Training | As Quoted |
5% Discount |
10% Discount |
| Spares Supply/Re-stock | As Quoted |
5% Discount |
10% Discount |
| Custom Services | As Quoted |
5% Discount |
10% Discount |
| Warranty | 3 Years |
4 Years |
5 Years |
| Cost | Charges vary as listed above Billed monthly |
Per contract Billed monthly Min. contract term 6 months |
Per contact Billed monthly Min. contract term 12 months |
We Take Safety & Support Seriously
“We keep safety top-of-mind during the implementation of your IT, AV & Technology solutions. Through our work with process driven organisations, we are well versed in adhering to standards like ITIL, ISO9001 and Prince 2.”
CHECK OUT OUR OTHER SERVICES
Liking what you see?
Here at Kodum we have a range of services that cater for a number of different industries. Cant find what you are after? Send us a message.
SERVICE DESK
SERVICE DESK
We have a range of tailored support agreements that will give you the confidence you need to log a fault, see the resolution and closure details.
AS-A-SERVICE
AS-A-SERVICE
Our best-in-class Managed Services helps your organisation innovate with emerging technologies and realise value.
CONSULTANCY
CONSULTANCY
We offer personalised consultancy. Whether you have a major project or a fitting out a meeting room our consultative team is here to help.
WANT TO BE OUR NEXT SUCCESS STORY?
We’d love for you to be our next success story and get you on your way to realising your potential by connecting your world with technology. If you are interested in audio visual, automation & conferencing and everything in between – get in touch today.