Professional Support Services gives you and your team the care you need all year round.
Our professional support desk team manage all customer incidents, ensuring your questions are addressed quickly every time. If onsite support is required, the team will dispatch a service engineer to site with an agreed timescale to fix the issue.
Utilising ITIL and ISO9001 methodologies you can rest assured each and every call is managed and tracked with realtime updating to your team if required.
KODUM’s service desk supports over 325 sites and 18,000 live assets.
We Take Safety & Support Seriously
We keep safety top-of-mind during the implementation of your AV solution. Through our work with process driven organisations, we are well versed in adhering to standards like ITIL, ISO9001 and Prince 2.
Whether on-site or remote, KODUM engineers know your infrastructure, your users, and your technology. The end result is customized, spot-on support that keeps pace with your business
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WANT TO BE OUR NEXT SUCCESS STORY?
We’d love for you to be our next success story and get you on your way to realising your potential by connecting your world with technology. If you are interested in audio visual, automation & conferencing and everything in between – get in touch today.